Frequently Asked Questions
Find answers to common questions about our hand-stitched collections
Can I customize the text on my sweater?
Yes, we offer custom embroidery services. You can choose your own phrase, thread color, and sweater size through our custom order portal.
How should I care for my hand-embroidered cashmere?
We recommend professional dry cleaning or careful hand washing in cold water with a specialized wool detergent. Always lay flat to dry.
Where are your products made?
Our sweaters are ethically sourced and each piece is hand-stitched by skilled artisans right here in New York City.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
How do I know what size to order?
Our sweaters generally run true to size for a classic fit. Please refer to our detailed Size Guide located on each product page for specific measurements.
Can I change my order after it has been placed?
Because our items are often made-to-order, changes must be requested within 24 hours of purchase by contacting our support team.